Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how Amplicomm Solutions Private Limited ("Company", "we", "us" or "our") collects, uses, discloses and protects information in connection with the TruFlo Intelligence Platform and related services (together, the "Platform").

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not access or use the Platform.

Definitions

"Personal Data" means any information that relates to an identified or identifiable individual. "Non-PII" means information that does not, on its own, identify a specific individual. "Platform" means the TruFlo website, dashboard, application programming interfaces and any connected services made available by the Company.

What Information We Collect and How We May Collect Your Information

We may collect information you provide directly to us, such as your name, work email, company name, phone number and role, when you Book a demo, create an account or contact us.

We may also collect information automatically through your use of the Platform, including log data, device information, usage patterns and information received from third-party platforms you choose to connect (such as marketplaces, advertising platforms, order management systems and inventory tools).

Purpose of Collecting Data, Personal Data and Non PII

We use the information we collect to provide, operate, maintain and improve the Platform; to communicate with you about your account, updates and support requests; to generate the reports, insights and recommendations that form the core of the Platform's functionality; and to comply with applicable legal and regulatory obligations.

Transfer and Storage of Data, Non-PII and Personal Data Overseas

Your information may be stored and processed on servers located outside your country of residence, including in jurisdictions that may have data protection laws different from those in your jurisdiction. Where we transfer information across borders, we take reasonable steps to ensure it continues to receive an adequate level of protection.

Disclosure to Third Parties

We do not sell your Personal Data. We may share information with service providers who help us operate the Platform (such as hosting, analytics and customer support providers), with connected source systems you authorise, and where required by law, regulation or legal process, or to protect the rights, property or safety of the Company, our users or others.

Your Obligations

You are responsible for ensuring that any Personal Data of third parties (such as your employees or customers) that you provide to the Platform has been collected and is being shared in accordance with applicable law, and that you have obtained any necessary consents.

Security

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Declaration of Consent

By using the Platform and providing your information, you consent to the collection, storage, use, processing and disclosure of your information as described in this Policy.

Your Rights

Subject to applicable law, you may have the right to access, correct, update or request deletion of your Personal Data, and to object to or restrict certain processing. You may exercise these rights by contacting us using the details provided in the Grievance Officer section below.

Retention of Personal Data

We retain Personal Data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Cookies

The Platform may use cookies and similar tracking technologies to remember your preferences, understand how the Platform is used and improve your experience. You can control cookies through your browser settings, though disabling cookies may affect certain features of the Platform.

No Liability

While we take reasonable steps to protect your information, the Company shall not be liable for any unauthorised access, loss or disclosure of information that occurs due to circumstances beyond its reasonable control.

Grievance Officer

If you have any questions, concerns or complaints regarding this Policy or the handling of your information, you may contact our Grievance Officer at hello@truflo.ai.

Conflict of Language

This Policy is published in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.

Governing Law, Jurisdiction and Dispute Resolution

This Policy shall be governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India.

Amendments to the Privacy Policy

We may update this Policy from time to time. The updated Policy will be posted on this page with a revised "Last updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Policy.